Privacy Policy

Last updated: June 17, 2026

This Privacy Policy explains how Kenkay Home Services LLC, doing business as Kenkay Cooling and Heating ("Kenkay," "we," "us," or "our"), collects, uses, and shares information when you use this website (the "Site"). By using the Site, you consent to the practices described here. If you do not agree, please do not use the Site.

1. Scope of This Policy

This Policy applies only to information collected through this Site. It does not apply to information you provide to us over the phone, in person, or through third-party platforms such as social media pages or scheduling tools that have their own privacy policies. It also does not cover the practices of companies we do not own or control.

2. Information We Collect

Information you give us. When you fill out a contact or service request form, request an estimate, or otherwise communicate with us through the Site, we collect the information you provide — typically your name, phone number, email address, service address or ZIP code, and details about the service you need.

Information collected automatically. Like most websites, our Site automatically receives certain technical information from your browser or device, such as your IP address, browser type, device type, the pages you view, and the date and time of your visit. This information helps us understand how the Site is used and keep it working properly.

Cookies and analytics. We use cookies and similar technologies to operate the Site and understand how visitors use it. We may use analytics services such as Google Analytics, which set their own cookies to measure Site traffic and usage patterns. You can set your browser to refuse cookies or alert you when one is set, though some features of the Site may not work properly if you do.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Schedule, confirm, and follow up on appointments and service
• Contact you about your service, including by phone, email, or text message (see our Terms of Use for text messaging terms)
• Send you offers or information about our services, where you have not opted out
• Improve the Site and our services
• Protect against fraud and maintain the security of the Site
• Comply with applicable law

4. How We Share Your Information

We do not sell your personal information. We share it only as follows:

• Service providers. We share information with companies that help us run our business — for example, our website host, our field service and scheduling software (such as a platform that manages appointments, invoicing, and customer communication on our behalf), and analytics providers. These providers may only use the information to perform services for us.
• Legal and safety reasons. We may disclose information if we believe in good faith it is necessary to comply with the law, a subpoena, or a court order; to prevent or investigate fraud or other wrongdoing; to enforce our agreements; or to protect the rights, property, or safety of Kenkay, our customers, or others.
• Business transfer. If we sell or transfer all or part of our business, your information may be transferred as part of that transaction, subject to this Policy.

We do not share your text-messaging opt-in or consent with third parties for their own marketing purposes.

5. How We Protect Your Information

We take reasonable measures to protect the information we collect. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You provide information to us at your own risk.

6. Your Choices

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us. You can opt out of text messages by replying STOP. You can ask us to review, correct, or delete the personal information you have provided by contacting us using the information below, and we will respond within a reasonable time as required by applicable law. Because there is no industry-standard interpretation of browser "Do Not Track" signals, we do not currently respond to them.

7. Children's Privacy

This Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

8. Links to Other Websites

The Site may link to websites we do not operate. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of any website you visit.

9. Retention

We keep personal information for as long as needed to provide our services, respond to your requests, and meet our legal and business obligations, after which we dispose of it appropriately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when we post the revised version on the Site, and the "Last updated" date above will reflect the change. Your continued use of the Site after we post changes means you accept the updated Policy.

11. Governing Law

This Policy is governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Kenkay Home Services LLC
d/b/a Kenkay Cooling and Heating
Phone: (281) 555-0147
Email: service@kenkayhvac.com
Serving Spring, The Woodlands, Humble, Atascocita, Kingwood & Greater Houston